Online & In-Person Appointments
Preparing for your appointment
This page covers how to prepare for your appointment, how to join an online or in-person session, and what happens if technology or other practical issues get in the way.
Online appointments
A few things before we meet
Online sessions are simple and convenient. A few practical checks can help us make the most of our time together.
- Choose somewhere reasonably private where you are unlikely to be disturbed.
- Use a stable internet connection where possible.
- Check your camera and microphone before we begin.
- Keep your phone nearby in case we lose our connection.
- Use headphones if they give you greater privacy or feel more comfortable.
Joining online
Zoom
Most online appointments take place using Zoom. I will send you a private meeting link before your session.
Download Zoom → Help joining a meeting →For some online EMDR sessions
Bilateral Base
If we use Bilateral Base to support bilateral stimulation, I will send you the session link. You do not need to create a Bilateral Base account.
Bilateral Base Guide →If technology gets in the way
If we lose connection
Try rejoining using the original meeting link and allow a moment for us to reconnect.
If we cannot reconnect, I will contact you using the telephone number you have provided.
We will decide together whether to reconnect another way, pause or rearrange the remaining time.
If EMDR processing is underway when a technical problem occurs, my priority is bringing the session to a safe stopping point.
Privacy
Privacy when we meet online
I take reasonable steps to protect your privacy and confidentiality when we work online and use established platforms with appropriate security features. As with any internet-based service, complete security cannot be guaranteed. Your own environment is also part of online privacy, so please join from somewhere private where possible.
In-person appointments
Coming to the Newbury practice
My practice is based at Northbrook Court in Newbury. Here is some practical information to help you plan your visit.
- Please aim to arrive around five minutes before your appointment.
- If you are delayed, please let me know as soon as you can.
- Directions, parking and practical information are available on the Clinic Information page.
Practical information
Before your appointment
Nothing to rehearse
You do not need to plan what to say. We can begin with whatever feels most useful when we meet.
Bring what you need
Please bring glasses, hearing aids, medication, water or anything else you normally need.
If you need to cancel
Please give at least 48 hours’ notice where possible. A £35 cancellation fee normally applies to cancellations made with less than 48 hours’ notice, unless otherwise agreed with Niki.
Access needs
If an adjustment or practical change would make attending easier, please let me know beforehand.
Need help before your appointment?
Get in touch
If you are having difficulty accessing Zoom or Bilateral Base, are unsure about attending in person, or need to discuss an access requirement, please contact me.